Your privacy is important to us. This policy outlines how COA
Biohacking Lounge & Clinic collects, uses, and protects your personal
information.
1. Overview
COA Biohacking Lounge & Clinic ("COA," "we," "us," or "our")
is committed to protecting your privacy. This Privacy Policy
explains how we collect, use, disclose and safeguard your
information when you visit our facility, use our services or
interact with our website.
By using our services or providing us with your personal
information, you consent to the practices described in this
Privacy Policy. If you do not agree with this policy, please
do not access our services or provide us with your
information.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
Identity Information: Name, date of birth,
gender, photograph
Health Information: Medical history, health
conditions, medications, allergies, treatment preferences,
biometric data, wellness assessments
Financial Information: Payment card
details, billing information, transaction history
Account Information: Username, password,
preferences, service history
2.2 Automatically Collected Information
When you visit our website or facility, we may automatically
collect:
Device information (IP address, browser type, operating
system)
Usage data (pages visited, time spent, click patterns)
Location data (with your consent)
Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information about you from:
Healthcare providers (with your consent)
Payment processors
Marketing partners
Social media platforms (if you interact with us there)
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Delivery
To provide and personalise our biohacking services
To conduct health assessments and create customized
protocols
To monitor your progress and adjust treatments
To schedule appointments and send reminders
To maintain accurate health records
3.2 Communication
To respond to your inquiries and provide customer support
To send administrative information (confirmations, invoices,
updates)
To send marketing communications (with your consent)
To share educational content and wellness tips
3.3 Business Operations
To process payments and maintain financial records
To improve our services and develop new offerings
To conduct research and analysis (anonymized data)
To ensure facility security and safety
To comply with legal obligations
Your Health Data
Your health information is treated with the highest level of
confidentiality and is only used to provide you with
personalised care. We never sell your health data to third
parties.
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
4.1 Service Providers
We may share your information with trusted third-party service
providers who assist us in operating our business, including:
Payment processors
Email and communication platforms
Cloud storage providers
Appointment scheduling systems
Analytics providers
These providers are contractually obligated to maintain the
confidentiality and security of your information.
4.2 Healthcare Professionals
With your explicit consent, we may share your health
information with:
Your primary care physician
Specialists or consultants
Other healthcare providers involved in your care
4.3 Legal Obligations
We may disclose your information when required by law,
including:
In response to court orders or legal processes
To comply with government regulations
To protect our rights, property or safety
To prevent fraud or illegal activities
4.4 Business Transfers
In the event of a merger, acquisition or sale of assets, your
information may be transferred to the new entity, subject to
the same privacy protections.
5. Data Security
We implement robust security measures to protect your personal
information from unauthorized access, disclosure, alteration
or destruction:
Encryption: All sensitive data is encrypted
in transit and at rest
Secure Storage: Industry-standard secure
servers and databases
Regular Audits: Periodic security
assessments and updates
Staff Training: All team members receive
privacy and security training
Physical Security: Secure facility with
controlled access
While we strive to protect your information, no security
system is impenetrable. We cannot guarantee absolute security
but will notify you of any data breaches as required by law.
6. Your Rights and Choices
You have the following rights regarding your personal
information:
6.1 Access and Portability
Request access to your personal information
Receive a copy of your data in a portable format
Request your health records
6.2 Correction and Updating
Correct inaccurate or incomplete information
Update your contact details and preferences
6.3 Deletion
Request deletion of your personal information (subject to
legal retention requirements)
Close your account
6.4 Opt-Out
Unsubscribe from marketing communications
Disable cookies through your browser settings
Withdraw consent for data processing (where applicable)
We use cookies and similar technologies to enhance your
experience on our website. Cookies are small data files stored
on your device.
7.1 Types of Cookies We Use
Essential Cookies: Required for website
functionality
Performance Cookies: Help us understand how
visitors use our site
Functional Cookies: Remember your
preferences
Marketing Cookies: Used to deliver relevant
advertisements
7.2 Managing Cookies
You can control cookies through your browser settings. Note
that disabling certain cookies may affect website
For more details, you can adjust your preferences anytime using
.
8. Children's Privacy
Our services are not intended for individuals under the age of
18. We do not knowingly collect personal information from
children. If you are under 18, please do not provide any
personal information to us.
If we discover that we have inadvertently collected
information from a child under 18, we will delete it
immediately. If you believe we have collected information from
a child, please contact us at
coa@rubyhall.com.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect
changes in our practices or legal requirements. When we make
significant changes, we will:
Update the "Last Updated" date at the top of this policy
Notify you via email (if you have an account)
Post a notice on our website
Obtain your consent if required by law
We encourage you to review this Privacy Policy periodically.
Your continued use of our services after changes are posted
constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions, concerns or requests regarding this
Privacy Policy or our data practices, please contact us: